Effective Date: June 3, 2026
Introduction
This Privacy Policy explains how dapper-brook collects, uses, stores, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection laws.
Information We Collect
We collect the following types of information:
- Personal identification information: name, email address, and contact details you provide when requesting services
- Service preferences and pet information necessary to provide our animal care services
- Technical information: IP address, browser type, device information, and website usage data collected through cookies
- Communication records: correspondence exchanged between you and our team regarding service delivery
How We Use Your Information
We use the collected information for the following purposes:
- To provide, manage, and improve our animal care services
- To communicate with you regarding service requests, appointments, and related matters
- To maintain accurate records of services provided to your pets
- To send relevant information about our services when you have consented to receive such communications
- To comply with legal obligations and protect our legitimate business interests
- To analyze website usage and improve user experience
Legal Basis for Processing
We process your personal data based on:
- Contract performance: to fulfill our service obligations to you
- Consent: where you have explicitly agreed to specific processing activities
- Legitimate interests: to operate our business efficiently and provide quality services
- Legal obligations: to comply with applicable laws and regulations
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist in operating our business, under strict confidentiality agreements
- Veterinary professionals when necessary for your pet's health and safety
- Legal authorities when required by law or to protect our rights and safety
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Service records may be retained longer to maintain continuity of care and comply with legal record-keeping requirements.
Your Rights
You have the following rights regarding your personal information:
- Access: request a copy of the personal data we hold about you
- Rectification: request correction of inaccurate or incomplete information
- Erasure: request deletion of your personal data under certain circumstances
- Restriction: request limitation of processing in specific situations
- Objection: object to processing based on legitimate interests
- Data portability: receive your data in a structured, commonly used format
- Withdraw consent: revoke previously given consent for specific processing activities
Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For detailed information about our cookie usage, please refer to our Cookies Policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or through direct communication.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected].